Privacy Policy – Dr9 Health Care Centre

Effective Date: 22 July 2026

Dr9 Health Care Centre ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Dr9 Health Care Centre mobile application and website.

1. Information We Collect

Depending on how you use the app, we may collect:

Personal Information

Full Name
Email Address
Mobile Number
Delivery Address
Billing Information (if applicable)

Account Information

Login credentials
Profile details

Order Information

Products ordered
Order history
Payment status

Device Information

Device model
Operating system version
App version
IP address
Device identifiers (where applicable)

Usage Information

Pages visited
Search activity
Products viewed
App usage information

2. How We Use Your Information

We use your information to:

Create and manage your account
Process product orders
Provide customer support
Deliver healthcare products and services
Improve app functionality
Send order updates and service notifications
Respond to inquiries
Comply with legal obligations

3. Payment Information

Payments are processed using secure third-party payment providers. We do not store your complete debit or credit card information on our servers.

4. Sharing of Information

We may share information only when necessary with:

Delivery partners
Payment service providers
Technology service providers
Government authorities when required by law

We do not sell your personal information.

5. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of electronic storage or transmission over the Internet is completely secure.

6. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Delete your account or personal information
Withdraw consent where applicable

Requests can be sent to:

Email: info@dr9hcc.com

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Healthcare Information

The app provides access to healthcare products and related services. Information provided through the app is for general service and product information. Users should consult qualified healthcare professionals regarding medical decisions or treatment.

10. Third-Party Services

The app may use third-party services such as:

Payment gateways
Analytics services
Notification services
Delivery partners

These providers process information according to their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Dr9 Health Care Centre